Joya Nine Terms & Conditions — Your Rights and Responsibilities

These Terms & Conditions ("Terms") constitute a legal agreement between you and the Joya Nine platform. By creating an account, logging in, or using Joya Nine in any way, you automatically agree to these Terms.

Joya Nine is an online gaming platform offering Live Casino, slots, fish games, and Sports Betting. These Terms & Conditions are written in plain English so every member can understand them with ease.

Joya Nine's Terms & Conditions may be updated from time to time. When changes are made, we will post a notice on the website and update the "Last Updated" date. It is your responsibility to check this page regularly and stay informed of the latest Terms.

To open an account with Joya Nine, you must meet the following requirements. Failure to comply with these Terms & Conditions may result in your account being suspended or closed at any time.

• You must be 18 years of age or older. Participation by minors on Joya Nine is strictly prohibited.
• Each person may open only one account. Creating multiple accounts by the same individual or household is strictly prohibited.
• During registration, you must provide accurate and truthful information — including your name, date of birth, address, phone number, and email.
• During account verification, Joya Nine may request a copy of your national ID or passport.
• You are solely responsible for keeping your account password and login details completely confidential.

Accounts are for personal use only. Allowing a third party to use your Joya Nine account or transferring it to another person is strictly prohibited.

Deposits on Joya Nine are currently supported via bKash, Nagad, and Rocket. The following terms apply to all deposits under Joya Nine's Terms & Conditions.

• All funds deposited must come from your own legitimate sources. Joya Nine strictly prohibits any transactions involving funds of illegal origin.
• The mobile number used for deposits must be registered in your own name.
• If your account balance does not update after a deposit, please contact the Joya Nine support team with your transaction ID.
• Joya Nine is not liable for failed deposits; if the issue is on the payment gateway's end, please contact the relevant provider directly.

Withdrawing your winnings on Joya Nine is straightforward and fast. However, the following withdrawal conditions apply under Joya Nine's Terms & Conditions and must be followed.

• Full account verification (KYC) must be completed before any withdrawal can be processed.
• The minimum withdrawal amount is BDT 500.
• The maximum withdrawal per day is BDT 1,00,000.
• Withdrawals will be sent to the same payment method used for the original deposit.
• Wagering requirements must be met before any bonus amount can be withdrawn.
• Daily withdrawals are typically processed within 15 minutes to 24 hours.

In cases of suspicious activity or a breach of Terms & Conditions, Joya Nine reserves the right to temporarily suspend withdrawals and conduct an investigation.

Joya Nine offers a variety of bonuses and promotions — welcome bonuses, deposit bonuses, cashback, free spins, and VIP rewards. Each bonus comes with specific terms that form part of Joya Nine's Terms & Conditions.

• Welcome Bonus: New members will receive a bonus on their first deposit. This bonus is available once only and is subject to specific wagering requirements.
• Wagering Requirement: Withdrawing a bonus amount generally requires wagering between 10x and 30x. The exact requirement will be stated separately for each offer.
• Bonus Expiry: Each bonus must be used within a set period after being credited. Any unused bonus will expire at the end of that period.
• Bonus Abuse: If any member attempts to manipulate the bonus system, Joya Nine may void the bonus and suspend the account.
• Free Spins: Wagering requirements also apply to any winnings earned from free spins.

To ensure a fair and enjoyable gaming experience on Joya Nine, compliance with the following Terms & Conditions is mandatory.

• All game outcomes on Joya Nine are determined by a certified RNG (Random Number Generator), ensuring complete fairness and integrity.
• The dealer's decision is final in all Live Casino games. In the event of a technical error, the decision of Joya Nine management shall be binding.
• Joya Nine is not responsible for internet disconnections during gameplay; in such cases, bets will be settled according to the applicable rules.
• Attempting to exploit software errors or bugs to gain abnormal winnings is prohibited. Any such winnings will be considered void.
• Sports Betting wagers are settled in accordance with the official results.

The following activities are strictly prohibited under Joya Nine's Terms & Conditions and may result in permanent account closure.

• Creating multiple accounts under the same person's name.
• Using another person's credentials or payment method to conduct transactions.
• Opening accounts under multiple identities in order to manipulate the bonus system.
• Using automated software, bots, or scripts to play games.
• Attempting to hack or exploit any vulnerability in Joya Nine's systems.
• Cheating or colluding with other members.
• Transacting with funds from illegal sources (money laundering).

Joya Nine reserves the right to suspend or permanently close any account without prior notice under the following circumstances.

• Violation of these Terms & Conditions.
• If false or misleading information is provided during registration.
• Failure to complete account verification or submit required documents.
• If fraudulent activity is proven.
• If a member requests to close their own account.

Upon account closure, any valid balance (excluding bonuses) will be refunded. However, if a breach of the rules is proven, the balance may be forfeited. Members who wish to close their own account should contact the Joya Nine support team.

Joya Nine believes gaming is for entertainment, not addiction. As part of our Terms & Conditions, we promote responsible gaming and provide players with a range of tools to stay in control.

• You can set your own daily, weekly, or monthly deposit limits at any time.
• You can temporarily pause your account for a set period (7 days to 6 months) whenever you feel you need a break.
• If a permanent self-exclusion is requested, Joya Nine will action it and that account will not be reopened.
• If you notice signs of gaming addiction, please seek professional help.

Joya Nine reserves the right to modify, update, or revoke these Terms & Conditions at any time. Any changes will be published on the website along with the updated date.

Your continued use of Joya Nine after any updated terms are published will be considered acceptance of the new terms. Please review this page regularly.

If you have any questions or need clarification about these Terms & Conditions, please contact the Joya Nine support team — we're always ready to help.