Welcome to the Joya Nine Privacy Policy. This document explains how Joya Nine handles your personal data. We believe that keeping every member's information secure is a fundamental responsibility. That is why the Joya Nine Privacy Policy has been drafted with complete transparency — so you always know exactly what we do with your data.
Joya Nine is a trusted online gaming platform in Bangladesh offering Live Casino, slots, fish games, and Sports Betting. Using our services requires you to provide certain information, and the Joya Nine Privacy Policy has been established to ensure that information is handled properly.
This Privacy Policy applies to the Joya Nine website, mobile app, and all digital services. By using any Joya Nine service, you are deemed to have consented to this Privacy Policy.
International Standards
The Joya Nine Privacy Policy is built in accordance with international data protection standards (GDPR guidelines), ensuring the highest level of protection for your data.
Under the Joya Nine Privacy Policy, we collect only the information needed to deliver our services properly. We do not gather any data beyond what is strictly necessary.
| Data Type | What Information We Collect | Why We Collect It |
|---|---|---|
| Identity Information | Name, Date of Birth, National ID Number | For account verification and KYC completion |
| Contact Information | Email address, mobile number | For account registration and communication |
| Financial Information | Payment Methods, Transaction History | For processing deposits and withdrawals |
| Technical Information | IP address, device information, browser type | For security and fraud prevention purposes |
| Gaming Activity | Game History, Betting Patterns | To improve our services and promote responsible gaming |
- Your information is collected directly from you through the registration form.
- Some data is collected automatically through cookies and log files while you browse the website.
- During identity verification, data may also be obtained from third-party verification agencies.
Under the Joya Nine Privacy Policy, your data is used only for specific, legitimate purposes. We will never sell it to third parties for commercial use — that is our promise.
- Account Management: Your data is used for registration, login, identity verification, and account security.
- Payment Processing: Financial information is used to ensure secure transactions via bKash, Nagad, or Rocket.
- Customer Support: Your contact information is used to resolve issues quickly and to improve the quality of our services.
- Security & Fraud Prevention: Technical data is used to detect unusual activity and protect your account.
- Responsible Gaming: Gaming activity data is analyzed to identify and support members who may be at risk of problem gambling.
- Legal Obligations: Information may be disclosed in response to lawful requests from government or regulatory authorities.
- Bonuses & Promotions: Activity data is used to send you relevant offers tailored to your preferences.
Our Commitment
Joya Nine never sells your data to third parties. Limited information may be shared with service partners strictly on a need-to-know basis, and only under rigorous confidentiality agreements.
Under the Joya Nine Privacy Policy, your data is stored on secure servers. We do not retain any information longer than necessary.
- Account Information: Retained for the full duration your account is active and for a minimum of 5 years after closure, as required by law.
- Financial Transactions: Transaction records are retained for up to 7 years in accordance with financial regulatory requirements.
- Gaming Data: Game history is typically retained for 3 years.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last for a maximum of 1 year.
- Support Conversations: Customer support records are retained for 2 years.
Server Security
Joya Nine servers operate under the highest security protocols. Data backups are performed regularly and all unauthorized access attempts are fully blocked.
A core principle of the Joya Nine Privacy Policy is that your data is never shared for commercial purposes. However, limited information may be shared with trusted partners where necessary to operate our services.
- Payment Processor: Payment gateways such as bKash, Nagad, and Rocket only receive the information necessary to complete a transaction.
- Identity Verification Provider: Identity document details are shared with approved verification agencies for the KYC process.
- Technology Partner: Operational data is shared with technology providers to ensure server management and cybersecurity.
- Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a government regulatory authority.
Third-Party Obligations
Every partner that works with Joya Nine is bound by a strict confidentiality agreement. They may use your data only for the specific purpose agreed upon — nothing else.
In the event of a business restructuring or change of ownership, your data may be transferred to the new entity, though the terms of this privacy policy will continue to apply.
As part of the Joya Nine Privacy Policy, we use cookies on our website. Cookies are small text files stored in your browser that help improve your browsing experience.
- Essential Cookies: These cookies are essential for the site to function — login sessions, security tokens, and so on.
- Functional Cookies: Used to remember your preferences and language settings.
- Analytics Cookies: Anonymous data is collected to understand which sections of the site are used most.
- Security Cookies: Helps detect unusual login attempts and potential fraud.
You can disable cookies through your browser settings, though doing so may affect the proper functioning of some Joya Nine services.
Under the Joya Nine Privacy Policy, you have important rights regarding your personal data. We fully acknowledge and respect each of those rights.
Right to Access Your Data
You can request to know what data Joya Nine holds about you at any time. We are required to respond within 30 days.
Right to Rectification
If any of your information is incorrect or outdated, you can request a correction. Joya Nine will update it as quickly as possible.
Right to Erasure
Under certain conditions, you may request the deletion of your data. However, some information must be retained for a defined period due to legal obligations.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to Data Portability
You can request a copy of your personal data in a machine-readable format for use elsewhere.
Right to Object
You may object to the use of your data for specific purposes, particularly for marketing communications.
Exercise Your Rights
To exercise any of your rights, contact the Joya Nine support team. We accept requests and respond within 30 days.
The Joya Nine Privacy Policy places special importance on protecting minors. Our services are strictly for users aged 18 and above.
Minors Prohibited
Joya Nine does not knowingly collect data from anyone under the age of 18. If we become aware that a minor has registered, that account will be closed immediately and all associated data will be deleted.
To verify age, joya nine checks the national ID or birth registration certificate at the time of registration. If a parent suspects their child is using joya nine, please contact our support team immediately.
To uphold the Joya Nine Privacy Policy, we have implemented state-of-the-art technical and organizational security measures. We make no compromises when it comes to protecting your data.
- SSL Encryption: All data transfers at Joya Nine are protected by 256-bit SSL/TLS encryption, ensuring bank-grade security.
- Two-Factor Authentication: An additional layer of security is provided through OTP verification at login.
- Firewall Protection: An advanced firewall system blocks unauthorized access attempts 24/7.
- Regular Security Audits: Independent third-party security experts conduct regular audits of Joya Nine's systems.
- Staff Training: All our staff receive regular data protection training and are bound by confidentiality agreements.
- Data Masking: Sensitive details such as card numbers or ID numbers are displayed with partial masking.
Security Vulnerability Reporting
If you discover a security vulnerability, please notify the Joya Nine support team. We respect responsible disclosure and take prompt action.
Joya Nine may update this Privacy Policy from time to time. If any significant changes are made, we will notify you in advance by email or via a site notification.
- The date of any policy update will always be displayed at the top of the page.
- For major changes, users will be notified at least 14 days before the changes take effect.
- Continued use of our services after a policy update takes effect constitutes your acceptance of the revised terms.
Contact Us
For any questions about our privacy policy, reach out to Joya Nine's 24/7 live chat support. You can contact us in Bengali or by email at [email protected]